Can I test without buying a license?
Yes. Without a license key the copier copies new entries to demo targets only (IBKR paper accounts starting with DU/DF). Demo targets are always free and never count.
What does the license count?
1 unit = 1 connected target account. Sources never count. An FA login counts once per account.
Nothing is copied. What do I check first?
- Liability exclusion accepted (operator)?
- Routing matrix: source, target and connector tile green live?
- Log > Copy Errors shows the reason. Most common: no connector, connector off, symbol not in the mapping, new entries switched off.
- No key: only DU/DF paper targets get entries.
Do I need a symbol mapping?
For MetaTrader and Signal API sources: yes, every symbol needs a row in the connector's mapping table, otherwise nothing is copied. For TWS sources: no (1:1).
Which TWS / IB Gateway API settings are required?
Enable ActiveX and Socket Clients on, Read-Only API off on every target login, socket port = the port in the source/target dialog (TWS 7496/7497, Gateway 4001/4002), Trusted IPs 127.0.0.1. Recommended: Auto restart.
Can I copy from one IBKR account to other IBKR accounts?
Yes. Create a TWS/Gateway source (Client ID 0 to include manual orders) and TWS targets. The source must use another TWS/Gateway login than the targets.
Can I copy to an FA group?
Yes. Target = the advisor login, connector Allocation > Allocate to group, method NetLiq / AvailableEquity / EqualQuantity / PctChange.
How do I copy half the size or scale by account size?
Connector Multiplier 0.5, or Use balance factor to scale by account size.
Are stop loss and take profit copied?
Yes, as IBKR stop/limit orders, and changed or removed together with the source. Switch off per connector with Ignore stop loss / take profit.
The MetaTrader EA stays Disconnected.
EA Copy Port must equal Settings > Copy port (MetaTrader) (default 29496), copy port on, copier running, Allow DLL imports enabled. cannot load 'tcCopierPlugin.dll': close MetaTrader and reinstall the MetaTrader components.
How do I move my license to a new PC?
Close the copier cleanly on the old PC (releases the activation), install on the new PC and enter the key again. "Already active on the maximum number of machines": contact support with your Order ID.
Does it run on Linux, a VPS or macOS?
Windows 10/11 and Windows Server 2022+, and Linux (.deb or .tar.gz, with service). No macOS. On a Windows VPS use the Windows service. MetaTrader itself runs on Windows only.
Is there an auto-update?
No. A notice appears when a new version is available; install it yourself. Downloads: https://www.trade-commander.com/en/downloads/?p=NewOrderCopier
What does support need from me?
Your license Order ID (shown on the License page) and for order problems a support extract: Log > Orders > click the order > Write support extract.... Contact support: https://www.trade-commander.com/en/contact/
What if the copier was off while I traded?
Changes are delivered by the EA on reconnect; positions opened and closed in the meantime are not copied. Use Maintain Source Positions to close copies the source no longer holds. Missing positions are never opened automatically.
Does the copier close my manual positions?
Only the Emergency Stop, Close all / Close selected on the Positions page and account protection do. Maintain Source Positions and Flatten when source is flat only close what the copier copied for that source.
Can I run it on Linux with MetaTrader?
MetaTrader runs on Windows; its EA can connect to a Linux copier over the Remote API port (TLS) with CopierFingerprint.
Can I change the language?
Language menu in the web frontend (per browser, immediately).